Ordering & Help

Delivery

At Creative Solutions we take great care in ensuring that the goods we provide for you are perfect, we rely on third party couriers to bring those goods to your doorstep. Occasionally items get lost or damaged whilst in transit and we would like to advise you the best we can, to avoid any disappointment should this happen.

We use a range of local and national courier companies including TNT, Parcel Force, City Link, C&D Southwest, JB Wheatons and more to offer the best quality of service, pricing, and delivery times on all orders.

Delivery Costs

We are able to offer an incredibly competitive standard delivery fee on our website when ordering online. For bespoke quotes and offline orders, delivery costs are unique to each product and based on weight, size and quantity. Fees are also changeable pending the delivery address, region and country. This will be detailed in any quotation and order confirmation.

We can quote for Mainland UK, Northern Ireland, Highlands & Islands, Channel Islands, Isle of Man and other remote locations, including International destinations. Ordering online is limited to the UK Mainland and other surrounding areas. If a postcode or zip code is entered outside of these zones, the basket will turn into a 'Quote Only' and will be forwarded to our estimators on completion to manually calculate shipping for you.

Delivery Times

We have included lead times on product pages for you to gauge the amount of time required for item sourcing, printing and production. Custom manufactured items, printed displays and signage and graphic design services are subject to longer lead times. The listed lead time does not include delivery.

If you require a specific day or time-slot delivery, please let your Estimator know and they can make sure the correct delivery preferences are included with your order. Information will be included in any quotation, and detailed in your order confirmation.

Receipt of Goods & Accepting Deliveries

If you can see any visible damage to the parcel packaging or suspect damage to the item, in order to process any claims should your order arrive in less than perfect condition, you must sign for your delivery as DAMAGED.

In the unfortunate event of your order arriving in less than perfect condition you must report this to us within 24 hours so that we can process a claim. Please email sales@creativesolutions.co.uk including your Order Reference Number and supporting photos clearly showing damage. Reported items after this time may lead to us being unable to support any claims.

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